Shipping Policy
Thanks for shopping with torthese.com. International shipping might experience delay due to covid-19. To keep track of your order, contact torthese.com ([email protected]) so we can provide you the order’s tracking number.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 1-2 working days of order confirmation/payment. Orders made on the weekends might experience delay.
Shipping Cost & Transit Time
| Country | Estimated Delivery Time | Shipping Cost | Courier |
| United States | 7 - 10 days | Free Shipping | USPS |
| Germany | 7 - 10 days | Free Shipping | DHL Packet |
| France | 7 - 10 days | Free Shipping | La Poste |
| Italy | 7 - 10 days | Free Shipping | Poste Italiane |
| Sweden | 7 - 10 days | Free Shipping | GLS Spain (National) |
| United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, Qatar, Lebanon, Oman, Egypt, Israel, Jordan | 7 - 10 days | Free Shipping | ARAMEX |
| New Zealand,Indonesia, Singapore, Malaysia, Philippines, Thailand | 7 - 10 days | Free Shipping | DHL |
| Japan | 7 - 10 days | Free Shipping | SAGAWA |
| South Africa, Brazil | 7 - 10 days | Free Shipping | Air Parcel Register |
| Spain, Austria, Belgium, Netherlands, Poland, Finland, Ireland, Greece, Portugal, Denmark, Romania, Luxembourg, Norway, Hungary, Slovenia, Slovakia, Czech Republic, Lithuania, Australia, Sri Lanka, Estonia, Bulgaria,Latvia | 7 - 10 days | Free Shipping | Air Parcel Register |
| Other countries | 7 - 10 days | Free Shipping | EMS |
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
Countries where shipping is not available: Ukraine, Turkey, Iraq, and Lebanon. Shipping to other countries and regions is available as usual.
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email [email protected], we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Email: [email protected]
Phone: +86 13760624618
Address: Room 508, Feixiang Mansion, 266 Airport Rd, Baiyun, Guangzhou, Guangdong Province, China(Note: This address is not the return address)
